frequently asked questions
What is the best way to get in touch?
Call or text 817.480.4672
What is your process working with a new client?
Typically, you will show us around your stressful areas and share expectations you have to utilize the space. We’ll ask questions and, once we prioritize the projects, we will jump right in. You are welcome to help, although most clients prefer to step away ~ it’s totally your choice. We will happily repurpose your existing bins and baskets, but rest assured we travel with a selection of bins and organizers if needed.
What if I feel embarrassed about my mess?
Please don’t feel guilty or embarrassed at all. This is a judgment-free zone! We’re here to help you feel better about your spaces and promise we’ve seen worse than your mess. No worries!
Do I have to be there to help organize my home?
The answer is no. We are able to organize with or without you in a timely manner.
Will you also clean my home along with organizing while you are here?
Unfortunately, we are not a home cleaning service. We have been known to run a vacuum or dust off bookshelves while we’re there, so whatever area we are organizing, we will make sure it’s clean
Will you make me throw away my things?
No. Our goal is to help you become more organized. If you want to purge items, we will gently encourage you to let go of items you no longer need or use, but ultimately it’s your decision. Keep what you love!
What areas do you serve?
We proudly call SW Arlington home and normally travel within 30 miles (which gives us the most hands-on time with your project). In addition to our local customers, we have many happy clients outside the 30-mile standard area. Don’t hesitate to tell us about your chaos no matter where you are, we are ready to help!
What do I need to provide?
We will use your bins, baskets, and boxes which are available to sort items. Please have on hand: trash bags and large boxes (or contractor-type trash bags) for purging and donating. We will reuse and repurpose your existing containers and for organization and storage, and we also offer new, affordable bins and organizers that we keep stocked
Will the work that we do be confidential?
Yes. All information, including name, other family members, address, and any other personal info is kept confidential.We do not share or sell your info to anyone.
What forms of Payment do you accept?
Payment is due in full at the end of each session. We accept payments in the form of Cash, Credit Card, Check, Zelle and Venmo.
What does Insured and Bonded mean?
We are covered by a $25,000 Business Services Bond and $1,000,000 Liability Insurance policy. This protects both of us!
What type of customers do you work with?
Typically we work for people just like you…busy professionals, families, empty-nesters, frequent travelers and retirees. We really enjoy the people behind the projects.
What is your cancellation policy?
We get it! As John Lennon said, “Life happens while you are busy making plans.” That said, we appreciate at least 48 hours notice so that we can accommodate other clients in the event you have a change of plans.