frequently asked questions

What is your process working with a new client?

Typically, you will show us around your stressful areas and share expectations you have to utilize the space. We’ll ask questions and, once we prioritize the projects, we will jump right in. You are welcome to help, although most clients prefer to step away ~ it’s totally your choice. 

What if I feel embarrassed about my mess?

Please don’t feel guilty or embarrassed at all. This is a judgment-free zone! We’re here to help you feel better about your spaces and promise we’ve seen worse than your mess. No worries!

Do I have to be there to help organize my home?

We are able to organize with or without you in a timely manner. If you want to purge, you will need to be available to make those decisions.

Will you also clean my home along with organizing while you are here?

Unfortunately, we are not a home cleaning service. We do wipe down the areas we are working in so that everything is returned to a clean space.

Will you make me throw away my things?

No. Our goal is to help you become more organized. If you want to purge items, we will gently encourage you to let go of items you no longer need or use, but ultimately it’s your decision. Keep what you love!

What areas do you serve?

We proudly call SW Arlington home and normally travel within 25 miles (which gives us the most hands-on time with your project). In addition to our local customers, we have many happy clients outside the 25-mile standard area. Travel is included up to 25 miles from 76016. If you are further away, there is an extra travel fee based on distance.

What do I need to provide?

We will use your bins, baskets, and boxes which are available to sort items. Please have on hand: trash bags and large boxes (or contractor-type trash bags) for purging and donating. We will reuse and repurpose your existing containers and for organization and storage, and we also offer new, affordable bins and organizers that we keep stocked

Will the work that we do be confidential?

Yes. All information, including name, other family members, address, and any other personal info is kept confidential.We do not share or sell your info to anyone.

What type of customers do you work with?

Typically we work for people just like you…busy professionals, families, empty-nesters, frequent travelers and retirees. We really enjoy the people behind the projects.

What is your cancellation policy?

We get it! As John Lennon said, “Life happens while you are busy making plans.” That said, we appreciate at least 48 hours notice so that we can accommodate other clients in the event you have a change of plans.